Last updated: 2026-06-24

This Privacy Policy describes how [Mibral d.o.o.] (hereinafter “we”, “us” or “the Company”) collects, uses and protects the personal data of visitors to the website [www.mibral.ba] (the “website”).

We process personal data in accordance with the Law on Protection of Personal Data of Bosnia and Herzegovina (“Official Gazette of BiH”), and we also apply the principles of the General Data Protection Regulation (GDPR) as a good-practice standard.

Data Controller
The controller of personal data is:

Mibral d.o.o.
Address: [Srebrenička br. 1, 71000 Sarajevo, Bosnia and Herzegovina]
Company ID: 200135830007
VAT No.: 4200135830007
E-mail: info@mibral.ba
Phone: +387 33 656 680

What Data We Collect
a) Data you provide voluntarily. When you contact us via the contact form, we collect the data you enter: your name, e-mail address and the content of your message. These messages are delivered to info@mibral.ba.
b) Recruitment data (job applications). If you send us a job application (to posao@mibral.ba or via the careers page), we process the data contained in your application and CV: name, contact details, work experience, qualifications and other information you provide. We retain this data for [period — e.g. “6 months after the recruitment process ends”, or until consent is withdrawn], after which it is deleted, unless otherwise agreed.
c) Data collected automatically. When you visit the website, certain technical data is collected automatically via cookies and analytics tools: IP address (in shortened/anonymised form), browser and device type, pages visited, time spent and traffic source. We use this data solely for statistics and to improve the website.

Purpose and Legal Basis of Processing
Purpose: Responding to enquiries via the contact form
Legal basis: Your consent / action at your request
Purpose:Processing job applications
Legal basis: Your consent / pre-contractual steps
Purpose:Analytics and website improvement (Google Analytics)
Legal basis: Your consent (via cookies)
Purpose:Fulfilling legal obligations
Legal basis: Legal obligation

Cookies and Analytics
Our website uses cookies. Cookies are small text files stored on your device.

We use:
– Essential cookies — enable basic website functionality. No consent is required for these.
– Analytics cookies (Google Analytics) — help us understand how visitors use the site. Google Analytics is a service provided by Google LLC. These cookies are activated only with your consent.
– On your first visit, a cookie notice is displayed allowing you to accept or reject analytics cookies. You can change your settings at any time via [cookie settings link].

Learn more about how Google uses data: https://policies.google.com/privacy

Sharing Data with Third Parties
We do not sell or rent your personal data. Data may be shared with:
– providers of technical services (hosting, e-mail, analytics) acting as data processors;
– competent authorities where required by law.
– Google Analytics may transfer data outside Bosnia and Herzegovina (e.g. to the USA). Google applies appropriate safeguards for such transfers.

Data Retention
We retain personal data only as long as necessary for the purpose for which it was collected:
– contact form messages up to 12 months];
– job applications — up to 12 months after the recruitment process ends;
– analytics data in accordance with Google Analytics settings (default 12 months).

Your Rights

In accordance with the Law, you have the right to:
– access your personal data;
– rectify inaccurate data;
– erase data (“right to be forgotten”);
– restrict processing;
– object to processing;
– withdraw consent at any time.
To exercise these rights, contact us at info@mibral.ba. You also have the right to lodge a complaint with the Personal Data Protection Agency of BiH (www.azlp.ba).

Data Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

Changes to This Policy
We reserve the right to amend this Privacy Policy. Any changes will be published on this page with an updated date.